As Qatar’s leading Car Rental Company, we want our customers to feel safe and comfortable with our cars and enjoy a splendid drive in Qatar but, where do you turn to when your car is in trouble?
As part of our commitment to our customers, Regency Fleets offers 24/7 customer service and emergency assistance. We have 24/7 roadside assistance services that include: flat tire, lockout, battery problems, collisions, and towing.Regency Roadside Recovery offers you the best post-rental & leasing services!
Aside from the Roadside Recovery, we have our own state-of-the-art automobile workshop – a one-stop-shop service center. We have an option to provide our customers with a suitable loaner vehicle, which they can use while their car is being serviced/repaired.
It is a nice and wonderful feeling being on the road, but if you are stuck somewhere due to car trouble, not as much. With Regency Fleets – Maintenance, we are just one call away, ready to serve you no matter what!
For service and booking roadside assistance, you may reach us out by calling our 24/7 Customer Care at +974 7798-1835 or, you may email us at firstname.lastname@example.org [...]
The vehicle should be returned in the same condition and fuel level.
Tires should not be punctured (if so, charges may apply)
Any additional vehicle damage, which is not showing on the original checklist will be assessed.
In the event of an accident, kindly ensure you receive the Police Report. The police report will be reviewed for accuracy by our Operation’s Assistant. Without this report, the Lessee will be responsible for the cost of all repairs to the vehicles, as the Insurance Company will not accept any claim for repairs.
Repairs that are caused by negligence, misuse, or accident damage that may be excluded under the cover of the insurance policy on the vehicle will be charged accordingly.
Any alterations, which remain permanent on the vehicle provided i.e., paint, welding, and fixing of the steel or aluminum sheets, hooks, rods, etc., which restricts the normal operation or use of the vehicle, will not be allowed and will be charged accordingly.
Removal of the seats or other parts is acceptable, as long as you fix it back and return it properly upon final return.
No seat stains (if the seats are stained, charges will apply).
The vehicle should not have any odor or any seat damages by any means [...]
The renter should be at least 25 years old and possess a valid license for a minimum period of one year. The age limit varies with vehicle types.
The renter should possess a valid Qatari Driving License or an International Driving License, along with the driving license of the country of origin or residence. International Driving License is valid only for 14 days from the date of arrival into the country. For longer periods, the client must procure a Qatari temporary driving license. In case clients do not have a temporary license and are involved in an accident, they must bear the full damages to Regency Fleets as well as the third party’s vehicle.
Payments and Security
All payments should be made in advance. An opened and signed imprint of the credit card (for individual renters) will be taken as a deposit at the start of the rental.
At the end of the rental or lease period, payments can be made by cash or credit card. If the renter incurs any traffic violations during the time of rental or lease, the fines will be charged to his credit card or transferred to his Qatari or GCC’s driver’s license.
Insurance and Accidents
All vehicles carry a comprehensive insurance policy with an exces [...]