Maintenance, Rental & Reservation/Booking


  1. Do you have a Breakdown Roadside Assistance?
  • As part of our commitment to care for our customers, we offer 24/7 customer service and emergency assistance. Most of our rates include Breakdown assistance. We advise you to read your booking Terms & Conditions, to check if it is included in your rate. You may contact us for further queries.
  1. Is the punctured or tire damage part of Breakdown Assistance?
  • It is the responsibility of the Lessee to ensure that the tire pressure is regularly checked.
  • Tire change due to the negligence or willful act, such as (impact damages) will be charged to the Lessee.
  • If the Lessee is requesting to change the tire using the spare, a service charge will be applied. The service cost will depend on the location of the vehicle.
  1. Where can I service the vehicle?
  • The vehicle will only be serviced and repaired at Regency Fleets authorized workshop and must be delivered prior to service at the Lessor’s office.
  • The service schedule will be provided by the Lessor. We also have an option to provide a suitable loaner vehicle whereas the Lessee can use it until the service or repair is completed.
  • Any damage resulting from failure of regular servicing and/or loss of part of the vehicle would be borne by the Lessee.
  1. What will happen if I meet an accident?
  • A police report of an insurance claim and police slip must be obtained from the Police Department for every accident. Failure to supply the required documentation will result in the Lessee becoming liable for 100% of the cost of repairs.
  • Accidents occurring under the influence of alcohol, drugs, prohibited intoxicants, reckless driving, and accident occurring in areas not recognized by the traffic department will not be covered by the insurance policy. The Lessee will be liable for the total cost of the accident, including the leased vehicle, Third Party’s vehicle, Government or Private property, endangered life, etc.
  • A replacement vehicle will also be provided in case of an accident or breakdown. (Police report has to be obtained).
  • In case of total loss, a replacement car similar to the car leased will be provided.

A replacement vehicle will not be provided on instances of an accident occurring in territories not recognized by the traffic department/ not covered by the insurance policy/ in case the vehicle is impounded by Government Departments for violation of the law or in case of an accident dispute referred for Legal Court hearing.

  1. How can I book service appointment?
  • Corporate Customers has their own account in our web portal for service booking. Likewise, you may also reach us through our email by sending your concerns to maintenance@regencyfeets.com.
  • For immediate assistance, we have our 24/7 customer care hotline – +974 7798-1835, that can assist you all throughout the service appointment & vehicle replacement, breakdown recovery such as; flat tire, lockout, battery problems, collisions, and even towing.


  1. What are the required documents for car rental?

The Lessee must have the following documents;

  • Voucher confirmation
  • Valid Driving License
  • Valid Qatar National ID or Passport ID for Visit Visa
  • Valid Credit Card (under the name of Lessee, with sufficient provisions for the deposit)
  1. What are the acceptable Driving License?
  • Any driving license issued by Qatar
  • Any recognized International License
  • GCC driving license
  • For further information, please visit Hukoomi Website (https://portal.www.gov.qa/wps/portal) or you may visit the Madinat Khalifa Traffic Department.
  1. What forms of payment is accepted?
  • We accept Credit Card, Debit Card, and foreign currency or local currency. All payments should be made in advance. An opened and signed imprint of the credit card (for individual renters) will be taken as a deposit at the start of the rental.
  • At the end of the rental or lease period, payments can be made either by cash or credit card. If the renter incurs any traffic violations during the time of rental or lease, the fines will be charged to his credit card or transferred to his Qatari or GCC’s driver’s license.
  1. If I do not have credit card, Can I use someone else credit card?
  • Yes, you can use someone else’s credit card, but the agreement will be opened under the name of the credit card holder. We will also require the valid driving license of the credit card holder, and you will be the additional driver.
  1. Can I rent a car using my international license?
  • Yes, you can! If you are only a tourist and possessing a valid international license.
  1. What is the age restriction?
  • Due to insurance restrictions, there is a minimum or maximum age requirement for the Lessee.
    You may refer to your rental agreement’s Terms and Conditions (Lessee’s Responsibilities – Point 6 Clause B).
  1. What is the fuel policy?
  • Fuel level will be given in full when releasing the vehicle, and it must be returned in full to avoid additional fuel charges.
  1. Can I get my vehicle delivered on the starting day of my rental and collected during my final return?
  • Yes, it is possible but, there will be a service charge of QAR 35/- per way.
  1. Can I upgrade my car?
  • Yes, it is possible but, this will be subject to availability, and change of rate may be applied.
  1. What are the optional special equipment?
  • Yes, we can provide GPS and child seat upon request with charge.
  1. What is excess to damage?
  • The Lessee is responsible for any new damages of the vehicle and liable to pay Excess Payable for own vehicle damage. Below are the applicable excess to damage charges for each vehicle type.
    • QAR 1,500/- for SUV Vehicles
    • QAR 2500/- for Sedan and SUV Premium
    • QAR 1, 000/- for small vehicles.
  • In case of an accident, a police report must be provided within a maximum of 48 hours.
    If the accident is caused by the Lessee, he/she will have to bear the excess to damage charges, as mentioned above.
  • Please note that, Insurance does not include damage on tires or tire puncture, interior damage, damages not involved in the accident, and seat damage/stains.
  1. How can I extend my rental?
  • You can extend your rental by amending your booking through our website (www.regencyfleets.com), or you may send an email to reservations@regencyfleets.com.
  1. What is the return policy?
  • The vehicle should be returned in the same condition and fuel level.
  • Tires should not be punctured (if so, charges may apply)
  • Any additional vehicle damage, which is not showing on the original checklist will be assessed.
  • In the event of an accident, kindly ensure you receive the Police Report. The police report will be reviewed for accuracy by our Operation’s Assistant. Without this report, the Lessee will be responsible for the cost of all repairs to the vehicles, as the Insurance Company will not accept any claim for repairs.
  • Repairs that are caused by negligence, misuse, or accident damage that may be excluded under the cover of the insurance policy on the vehicle will be charged accordingly.
  • Any alterations, which remain permanent on the vehicle provided i.e., paint, welding, and fixing of the steel or aluminum sheets, hooks, rods, etc., which restricts the normal operation or use of the vehicle, will not be allowed and will be charged accordingly.
  • Removal of the seats or other parts is acceptable, as long as you fix it back and return it properly upon final return.
  • No seat stains (if the seats are stained, charges will apply).
  • The vehicle should not have any odor or any seat damages by any means (if yes, then charges may apply)


  1. How to amend my booking?
  • You can amend your booking through the link in your confirmation email or “manage booking” with your online account.
  1. Is there a charge if I amend my booking?
  • Yes, there are applicable charges when amending the pickup time and date on your booking.
  • Amending the vehicle type on your booking will be subject to availability.
  1. What is the cancellation policy?
  • Cancellation is free of charge with email.
  • To cancel your booking just click on the link on your confirmation email, or you may email us directly at reservations@regencyfleets.com.
  1. What is Collision Damage Waiver (CDW)?
  • Collision Damage Waiver is liable to 50% of excess to damages charges.
  1. What is Super Collision Damage Waiver (SCDW)?
  • Super Collision Damage Waiver is liable to waive off the excess to damage zero amount.
  1. Discount and Promotions
  • Please follow the below social Medias for more updates.
  1. Lost and found
  • Regency Fleets is not responsible for any lost belongings.
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